Last Updated Date: 19th Aug 2026
ZenOra Group (“ZenOra,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit zenoragroup.org (the “Site”) or engage us for virtual assistant and business support services.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, business name, email address, phone number, and mailing/business address.
- Business Information: Details you provide during discovery calls, onboarding, or ongoing service delivery, including operational, scheduling, and communication preferences.
- Payment Information: Billing details processed through QuickBooks, PayPal, or your selected payment processor. ZenOra does not store full payment card numbers; these are handled by our third-party payment processors.
- Communications: Records of emails, chat messages, and inquiries submitted through our Site or client communication platforms.
- Website Usage Data: Standard technical data such as IP address, browser type, and pages visited, collected automatically when you use the Site.
2. How We Use Your Information
We use collected information to:
- Provide, manage, and improve our services;
- Communicate with you regarding invoices, policies, agreements, and notices;
- Onboard you into our customer relationship management (CRM) platform;
- Process payments and manage billing schedules;
- Respond to inquiries and provide customer support;
- Comply with legal obligations and enforce our agreements.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Payment processors (e.g., QuickBooks, PayPal), CRM platforms, and other vendors who support our operations, bound by confidentiality obligations.
- Legal Requirements: When required by law, court order, or to protect our legal rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
4. Confidentiality
Any confidential business information shared with ZenOra during the course of our engagement is protected in accordance with the Non-Disclosure Agreement executed as part of our Client Services Agreement. Confidential information is used solely to fulfill our contractual obligations to you.
5. Data Retention
We retain personal and business information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Confidentiality obligations under our NDA continue for a period of two (2) years following disclosure, or as otherwise agreed in writing.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You may request to:
- Access or update the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your information, subject to our legal and contractual retention obligations.
To make a request, contact us using the details below.
8. Cookies and Tracking
Our Site may use cookies or similar technologies to improve user experience and analyze site traffic. You can adjust your browser settings to refuse cookies, though this may affect Site functionality.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
ZenOra Group
11220 W. Burleigh St Suite 114 Wauwatosa, WI 53222
+1 (888) 295 5090
info@zenoragroup.com